Open Platform May 22, 2018

Why an Open Platform Is the Total Package for Your Brokerage

By Maddie Jostol, Senior Marketing Manager

header imageThere are a few common pain points for brokerages throughout the industry: they’re having trouble keeping their tech stack updated, agents are experiencing tool fatigue, and it’s becoming increasingly difficult to recruit and retain agents. Brokers are being challenged to think ahead, putting systems in place that will ensure their relevancy and competitiveness in the future. Change is hard in any situation, but it’s particularly challenging when the future is uncertain.

New technology is being developed rapidly, making the vetting and onboarding of new tools daunting. Yet, maintaining a winning tech stack is how you’re going to recruit and keep the best performing team of agents.

Integration is vital to a brokerage’s ability to future-proof its business. If you’re able to plug and play tools and services as needed, without completely starting over or losing data, you gain the ability to easily change along with the market. When brokerages have an open platform, they’re able to do this, because their data lives in the cloud and tools can be swapped out on an as-needed basis.

What is an open platform? It’s the system that connects all of your brokerage technology solutions. All of your tech tools and services live in the MoxiCloud, where they integrate and share data. Flexibility will be vital to your success moving forward. The market is transforming so quickly, we have to be adaptive to changes in client expectations and available technology.

When you have an open platform in place, this data integration makes it easy to plug and play different tools as needed, offering flexibility as your business grows. It’s not only about the ability to plug and play, but the speed as well. With a sophisticated open platform, new tools and services can be up and running in no time. For example, we have an entire partner program filled with 40+ technology solutions that are integrated with the MoxiCloud. Brokerages can pick and choose which ones they want and it’s as easy as flipping a switch. It removes the burden of managing manual integrations and messy databases. Instead, everything is already there and available and it’s up to the brokerage to identify which tools work best for their business. Additionally, agents are looking to work for brokerages that offer holistic, simple solutions where they can find everything they need quickly and easily.

In February, Leading Real Estate Companies of the World announced our partnership – if you haven’t heard, they launched the LeadingRE Cloud, powered by MoxiWorks. The LeadingRE Cloud offers LeadingRE brokerages the opportunity to benefit from cloud technology no matter their in-house technology solutions.

Our partnership with LeadingRE was born out of innovation. Both organizations strive to progress the real estate industry forward, enabling brokerages to remain competitive in a quickly advancing industry. Offering the LeadingRE Cloud as a member benefit, LeadingRE has truly shown its commitment to technology and we’re ecstatic to be a part of it.

Interested in learning more about the MoxiCloud open platform? Learn more here, or contact our team for a consultation.

Tips and Tricks May 21, 2018

3 Surefire Ways to Reap the Benefits of Your CRM

By Tiana Baur, Content Marketing Manager

crm benefits header image#1 way to reap CRM benefits: Move people through your CRM sales flow!

The number one thing you can do with your CRM is to do what it was meant for: Convert, convert, convert, by moving people through that sales flow. It sounds like a no-brainer, but there are tons of agents out there that don’t even use a CRM.

Your sphere is everything. Not those cold leads you got from Zillow, not those contacts where you don’t even know how they got into your phone. Your repeats, your referrals, those that will all list with you at some point in the next ten years. Moving these gems through the sales flow is a sure bet to getting the job done and that contract signed.

If you don’t believe us, we’ll let the numbers speak for themselves. Those that actually did this, did 42% more business in 2017 – at least with our CRM, Moxi Engage.

#2 way to reap CRM benefits: Automation isn’t the enemy.

We’ve been hearing and reading some things that say auto-marketing isn’t the way to go. While the sentiment makes sense that auto-marketing is not enough by itself (and that’s true), it is still a vital touchpoint and there’s really no excuse to not take advantage of it. I mean, it’s automatic!

By no means are we suggesting “set and forget” auto-marketing is the only marketing you should be doing, but since you only have to sign everyone up one time and it can be extremely effective, it would be ridiculous not to take advantage of this kind of marketing.

Take Neighborhood News for example. This tool lets you send market snapshots to your sphere automagically AND it’s hyperlocal info, for whatever zip code you sign them up with (they can change the zip code themselves if they wish to). Utilize it, embrace it, love it.

#3 way to reap CRM benefits: Take lot of notes.

A contact database with no context is relatively useless. Even if it’s your own database, even if you have a great memory. Chances are, there are contacts in there like we mentioned above, and you have no idea whatsoever who they are. So, when you’re adding new people or learn new info or just have a spare minute waiting at the doctor’s office, update those notes! You might have a great memory, but we guarantee you won’t remember all of their birthdays or their favorite hobbies or drinks right off the top of your head. No one can remember everything. If you want to hear from a pro why this note taking is so important, look no further.

Psst – you’ll also notice if you click that link that a strong database is a priceless ticket to retirement. And by priceless, we mean it could actually be very lucrative if you’ve curated it diligently and thoughtfully, so the next owner of your book of business can use it properly.

So please, do yourselves a mega ultra-favor and take care of that CRM! Use it the way it was meant to be used, like the third arm you never had.

Moxi Partners May 18, 2018

Why We’re Flippin’ Ecstatic About Predictive Analytics

By Maddie Jostol, Marketing Manager

flipt blog header imageOur friends over at Flipt are doing some big things. They’re revamping lead generation for real estate, giving agents a unique advantage.

What does this mean for you? You should have your eyes on predictive analytics. It’s making big waves in real estate, particularly as it relates to lead generation. The vast majority of homeowners end up working with the first agent who contacts them. So, how do you get to someone first? That’s where the power of data comes in.

Flipt leverages predictive analytics to identify potential buyers and sellers, then strategically markets to them, generating high-quality leads. They have a network of carefully vetted advertising partners, including the likes of The Wall Street Journal, The New York Times, CNN, Spotify, and many more. The power of identifying buyers and sellers before they’ve taken any action. It enables agents to be the first to contact a prospect in the very early stages of their home buying or selling journey.

Homeowners value responsiveness, an expectation that Flipt allows agents to deliver on. Agents can claim their zip codes, which automatically launches locally targeted campaigns for you, reaching motivated sellers and prompting them to speak with an agent (you!). Ads are only shown to verified homeowners in your selected zip codes, ensuring your marketing dollars are spent wisely. Since Flipt is a MoxiWorks partner, those leads are immediately routed into your Moxi Engage account for easy follow-up and tracking.flipt

We obviously love having Flipt as a partner, but even more than that, we love seeing the results agents have seen from using their service. Recently, Flipt took a closer look at The Keys Company, the largest independently-owned real estate company in Florida. With the goal of increasing transaction volume while decreasing marketing costs, they made recommended Flipt to their agents. Quickly, they saw high adoption and tracked the results.

They found that Flipt helped to strategically grow agents’ pipelines. The leads they received were nurtured, and filled the agents’ pipelines, becoming listings in the following weeks and months. Agents and Managing Brokers throughout the company immediately reported positive results. Several noted they saw an immediate impact on their business and many attributed successful sales to having used Flipt. After 12 months, Keys attributed $920,000 in profit to using Flipt. Download the full case study here.

If you’re an agent interested in trying out Flipt, click here.

Moxi PartnersOpen Platform May 17, 2018

New Partner Alert! Moxi Cloud Welcomes VoicePad

By Tiana Baur 

voicepad lead genIn case you hadn’t heard, we have a new partner! VoicePad builds IDX (Internet Data Exchange) mobile lead generation and automated property marketing solutions for some of the most successful real estate brokerages and teams across the country, so you can see why we wanted them on the Moxi Cloud open platform.

Like the Moxi Cloud, VoicePad is able to build a custom solution from their tools and services for each brokerage, making this the ultimate partnership for a la carte customization. The integration to the Moxi Cloud includes SSO (single-sign-on), meaning agents have one less login to remember – a growing necessity (and frankly, makes day-to-day life a little less stressful).

Randall Standard, CEO of VoicePad said, “Seldom do we have such an alignment of client interests as we have with the MoxiWorks partnership. Their API documentation is excellent, and the integration process has been accomplished in a most professional manner. MoxiWorks makes it easy for agents to use our services.”

On our end, we also had quite a bit to say about why we’re so excited about this particular partnership, but we’ll just give you the highlight. Mike McHenry, VP of Moxi Cloud Partnerships & Integrations at MoxiWorks said, “When it comes to tools and services, VoicePad brings a variety we haven’t seen before. It enables our brokerage clients to truly pick the options they need, without having to settle for an all or nothing ‘solution.’”

VoicePad has a lot to offer, including: Curbside lead-gen, mobile sites, virtual tours, property videos, virtual reception, social posts, texting, audio stream, mortgage lead-gen, MLS automation, rental marketing, and flyers. Brokerages are able to pick and choose the tools and services they need from VoicePad, and they are plugged into the Moxi Cloud open platform with the rest of their unique ecosystem! For more info on each of these offerings, see below.

Tools and Services available on VoicePad:

Curbside Lead-Gen
Real Estate mobile lead generation…at its best!

Mobile Sites
Put your brand in their hand. Your brand is one of the most powerful tools you have.

Virtual Tours
Mobile-friendly, buffer-free property tours with bilingual narration.

Video
Your property videos are automatically created and updated from your listing data.

Virtual Reception
Meet “Eve.” She narrates your tours, handles your property inquiries and routes calls to the right people.

Social
Listing data updates and triggers auto-posts to your Facebook, Twitter and Google+ accounts.

Text
Search + Share via text.

Audiostream
Innovative website accessibility solutions.

Mortgage Lead-Gen
Position your mortgage offering within your curbside lead-gen. Smart.

Intelligence
VoicePad counts what you don’t, such as text and call property inquiry analytics. Better insights = Better decisions.

MLS Automation
Many tools…One data source.

Rental Marketing
“Eve” handles rental inquiries by phone that you can’t. She’s bilingual and works 24/7.

Flyer
1. Choose Design. 2. Hit Print. 3. That’s it.

More info on the Moxi Cloud Open Platform here and you can learn more about our newest addition to the Cloud here.

MoxiWorksMoxiWorksMoxiWorksMoxiWorksMoxiWorks May 15, 2018

82% of MoxiWorks Clients Make the Swanepoel Mega 1000

By Tiana Baur

Swanepoel mega 1000

Photo via t360

The Swanepoel Mega 1000 just came out and we are thrilled to see so many of our amazing clients on it! Of course, we couldn’t pass up an opportunity to give everyone a special shout out (and we mean everyone). After all, 45 of our 55 clients made the list!

For those of you who may not be familiar, this is the annual analysis of brokerages, franchisors and real estate holding companies that Swanepoel kicks out – and because of that, it’s kind of a big deal. So, without further ado… here are our lovely clients that made the Swanepoel Mega 1000 this year.

For the Top 20 Franchisors category, four (20%) are our clients, including:

– Windermere Real Estate
– Realty ONE Group
– Howard Hanna Real Estate
– Crye-Leike

In the Top 20 Holding Companies category, eight (40%) are our clients, including:

– Windermere Real Estate Services
– HomeServices of America
– Realogy Holdings Corp
– Realty ONE Group
– Hanna Holdings
– Pacific Union International
– William Raveis Real Estate
– @properties

In the top 150 of the Mega 1000, 22 (40%) of our 55 clients made the list, including:

1. NRT
2. HomeServices of America
3. Howard Hanna Real Estate
4. Realty ONE Group
5. Pacific Union International
6. William Raveis Real Estate
7. @properties
8. Crye-Leike Realtors
9. Sereno Group
10. Watson Realty
11. Daniel Gale Sotheby’s Realty
12. Lyon Real Estate
13. Michael Saunders & Company
14. Realty Austin
15. J. Rockcliff Realtors
16. Zephyr Real Estate
17. Paragon Real Estate Group
18. Century 21 M&M and Associates
19. Better Homes & Gardens Rand Realty
20. Michael Bean Group
21. Carrington Real Estate Services
22. Gibson Sotheby’s Realty

And included in the Mega 1000 in total, 45 (82%) of our 55 clients made the list!

23. Better Homes & Gardens Reliance Partners
24. RE/MAX of Boulder
25. Berkshire Hathaway HS Verani Realty
26. Chase International Real Estate
27. Willis Allen Real Estate
28. McGuire Real Estate
29. J.B. Goodwin
30. Podley Properties
31. RE/MAX Metro
32. John Greene Enterprises
33. Realty ONE Group Complete
34. Keller Williams Sacramento
35. Berkshire Hathaway HS Verani Realty
36. Keller Williams Santa Rosa
37. Four Seasons Sotheby’s Realty
38. Jim Maloof
39. Kinlin Grover, Page Taft, & Randall Realtors
40. Coldwell Banker Kappel Gateway Realty
41. Phyllis Browning Company
42. Weidel Real Estate
43. Cressy & Everett
44. RE/MAX Direct
45. Terra Firma Global Partners

Congrats to all of these amazing companies! It’s a pleasure to work with you and evolve real estate technology together. We can’t wait to see what the future has in store for each and every one of you!

Sphere Marketing May 11, 2018

Your Dirty Database Is Eating Away at Your Real Estate Biz

By Tiana Baur

dirty contact databaseIt’s hard to keep a house clean, but it’s even harder to keep contacts clean. People get married, get divorced, move away; life happens. For all these reasons, it’s extremely important to keep an up-to-date client database so you know you’re putting the right focus and marketing efforts on the right people.

The best way to put it: living with a dirty database is a lot like living with termites. At the beginning it’s not a big deal; there’s not many of them and you probably haven’t even noticed their existence yet. Then, all of a sudden, they creep up on you and before you know it, you have to re-do your basement. As time passes, one out of date contact quickly turns into dozens of contacts. If you could do something today to prevent the flood of bad sphere marketing, would you?

The Solution: Get your contacts cleaned with Concierge.

Concierge is our new-ish MoxiWorks Support offering. One of the ways our MoxiWorks Concierge team helps you is by scrubbing your database of contacts and appending them with the most current data available today. Once it’s been scrubbed, you can choose between uploading the final list yourself or have us do it for you.

Here are the highlights:

  • Identify and merge duplicate records
  • Consolidate contact data for seamless upload and search inside of Moxi Engage
  • + Guaranteed turnaround of two business days

Whether you have us clean your contacts for you or you DIY, these are some marketing tools you’ll be able to use more effectively when that database of yours is squeaky clean:

Neighborhood News

Neighborhood News sends automated market snapshots and overviews, personalized for each subscribed contact in an agent’s Moxi Engage account. These monthly emails keep your sphere up-to-date on market happenings in their part of town. It’s a must-do for all Moxi Engage CRM users as a vital touchpoint.

Moxi Insights

Insights is like concierge, but for extra data you don’t currently have access to, and it lives inside your Moxi Engage CRM. It instantly supplies your database with extensive public data on your sphere. With the subscription of Moxi Insights, you can “set-and-forget,” while it always updates you with the most recent available information out there. Expect to get data from general demographics, housing info, lifestyle choices, financials, and hobbies to where clients/prospects donate and invest their money. Agents can potentially see if their clients have pets, drive certain cars, or if they’re a value shopper. With the help of notifications and badges signaling if they’re highly likely to buy or sell, it’s easy to know how to best conquer your precious (and newly-CLEAN) sphere!

Without a clean database, you’re not able to properly use the powerful tools you have at your disposal. All of this dramatically affects your ability to market to your sphere, the bread and butter of a well-run real estate business. Don’t believe us? See what Matthew Ferrara has to say about it. 

MoxiWorksMoxiWorksWorking at Moxi May 9, 2018

How MoxiWorks Empowers Its Employees

By Tom Shively 

moxi empowers employees What attracted me to MoxiWorks was the level of collaboration that’s expected from every department. Upon first starting, I was asked how I felt about working with many, if not all, of the other teams here and if working as a part of a dynamic fast-paced team was something I could excel at doing. Fast forward two years and I can honestly say this experience has lived up to the promise.

One of the greatest parts about working at Moxi is if you have a fun, creative idea, it is encouraged you run with it. I have been at a number of tech companies and nowhere else has had an atmosphere of not only collaboration, but encouragement to think outside the box, outside the building, and outside your comfort zone.

It had been about five months after I started as Moxi’s trainer that I was sent across the country to host a series of talks teaching agents about our products. The event went spectacularly well, in no small part because of the teamwork our office has. On this trip I was joined by Senior Account Manager, Daniel Bailey, and our Manager of Product, Jillian Igarashi and the strengths of these two became obvious very quickly. Daniel can talk to anyone, about anything, at any time, and Jillian has an encyclopedic knowledge of our products and what’s coming! It was because of these two that this conference went so well.

Before I left I realized many people don’t know what happens when we travel into the field to present. So, I decided to bring my camera and film what happened, so I could create a recap video for the rest of the office to see what we accomplished. While on the trip I filmed all the different aspects of a Real Estate conference from our booth to the classes we taught and the travel from coast to coast. When I got home, I was able to piece together a story I thought would be interesting for the rest of the company to see.

The response I got was nothing like I could have imagined. I first sent the video to the executive team who asked if they could show it at our “All Hands” meeting later that day so the whole company could see it. The rest of the company seemed excited to see what happens when we go into the field and the response the industry has to our products. It was because of this positive response, I have continued to create videos for the company.

 

You see, our company has a mantra. “Think outside the building,” and nowhere is this more apparent than our community service day each year. Moxi shuts down for an entire day, takes all 70 techies and rolls up our collective sleeves to help Ryther. Before we made our way over, I was asked if I could bring my camera to capture some of the day. I agreed without hesitation and began shooting the moment we got there. Being able to speak with the staff and tour the facility to see what impact Moxi can make in helping the lives of the people in our community can only be described as extraordinary.

Making the video for this day was one of the most rewarding projects I have had the pleasure of creating. None of this would be possible without the support of Moxi as a whole, and the ability to accept a mentality that doesn’t just focus on what comes across your desk but is limited only by your creativity. Moxi empowers its employees to do better, follow your goals, and think outside the building, where ever that may be.

Watch Tom’s Community Service Day video below! 

 

Sphere Marketing May 8, 2018

What Is in Your Wallet?

By Matthew Ferrara, renowned Philosopher & Speaker

contact database cleanliness Remember the days when you kept a few business cards of influential people in your wallet or purse? Perhaps they were friends, advisors, peers so important to your career, you never wanted to be without their information handy. Today you store hundreds of these contacts in your smartphone, but it’s still the same: What’s in your database are your keys to success.

Most of us have a database, filled to overflowing with everyone and anyone we’ve met over the years. If you were to scroll through that list today, you might be surprised to find you recognize only a small percentage of the records. Much like social media accounts, we’ve collected more than we’ve connected with in a meaningful way. Perhaps it’s time for a little housekeeping.

A well curated database should focus on the people who are most influential to your success. The people you’d take a call from at 2am in the morning; or could rely on to answer your email in the same day. Are you developing a list worth more than any other data you could download? If not, start by reducing it to a group of relationships that matter most. Move everything else into a separate address book.

As a salesperson, your sphere of influence is the heart of your business. Every system, tool and technique at your disposal should be aimed at strengthening relationships with this core group of connections. Every part of your growth strategy should start from your clean database of key people: The clients who work with you repeatedly. The friends who refer you regularly. The peers who help you solve problems and delight clients reliably. Only a painstakingly-nurtured database makes this kind of difference in your success.

High performing individuals know the difference between quality and noise. You get noise every day – filtering through dozens of half-baked emails that make it impossible to connect with a real person – when you would have been better off a quality conversation with one past client. It’s not volume, but deepness that matters in a database. Your database should help you recall what’s important to each individual: The depth of their lives, the context of their needs, the details of their last transaction, and their hopes and dreams.

In so many ways, a well-appointed database fuels your prospecting performance. How to reach them is just the beginning: What to say, and why, matters. Whatever the tool – an email, a call, an online ad – your database drives decisions around content and message. The higher the quality, the better the results of every engagement. Strong data goes beyond purchase history: it’s a matter of personal history. It helps you stay connected so strongly, you’re beyond the reaches of any competitor.

A deep database is a powerful asset; it helps build business today. It’s also something to sell in the future. When the time comes for an exit strategy, selling your business will depend upon the value in your database. Potential buyers of your database – a new agent, a growing team – won’t want a mere address book. They will pay for insights, reflections and recommendations on how to transfer your relationships to them. Any artificial intelligence could tell salespeople how to call your people, for a few pennies per contact. But your well-maintained database filled with stories – your human intelligence – will be a priceless ticket to retirement.

If you doubt how important your database is, consider this story: In 2010, the creator of Star Trek Gene Roddenberry’s rolodex sold at auction for about $1200. It contained contact cards for William Shatner, Leonard Nimoy and others from the now-famous series. And yet it didn’t do very well at auction because it was just a list of disconnected phone numbers. Nowadays people can connect directly with Shatner and Takei in an instant: They can forge their own relationships for free. A database of contact information is meaningless.

And yet if Shatner were to write a book about those relationships, fans would spend millions to get a copy. A book is just another kind of deep database – one in which context matters more than contacts – chapters more than the index. So, consider your database today. Is it full of clean, deep and high-quality content about the people you consider most important to your business? If so, you’re well on your way to taking your career where few have gone before.

Real Estate Marketing May 4, 2018

5 Ways to Do Great Marketing on a Tight Budget

By Maddie Jostol

Marketing can feel like a necessary evil. It’s easy to get overly stressed, especially for new agents just getting into the real estate game. Being an agent is already a busy routine and it’s easy to feel overwhelmed by the endless options when it comes to marketing. Which strategies should you actually put effort into, and more importantly, how can you keep the cost down?

Here are five affordable ways to market yourself and your listings so you can continue to grow your business, without sacrificing a ton of cash.

1. Go digital

Don’t get us wrong, traditional practices such as hand-written notes can never be replaced. For your larger-scale marketing initiatives, however, keep your cost down by going digital. Leverage automation tools for sphere touches online rather than spending on printing and shipping, which can be very costly.

For example, when you create digital presentations for lead generation, it costs you nothing. Printing these presentations can get very costly (think $50-100 each), especially if you have them bound. Plus, if it’s digital, it’s always up to date and easy to edit.

2. Make your marketing efforts go further

Get more out of your marketing efforts through by targeting the right messages to the right people. When you have detailed insights about your contacts and you take care in updating your CRM, your life will be much easier come time to market.

This person likes to golf? Invite them to your charity tournament. That person prefers to communicate via email? Only use that medium. This group of contacts all have young children? Keep them in the loop with regards to family-related news and events in the neighborhood.

3. Leverage existing relationships

When you start your marketing efforts with those who already know you, it spurs word-of-mouth marketing. Those who know and trust you will keep you top of mind and are most likely to share your content and spread the word. We aren’t just saying this because we’re huge fans of the sphere marketing methodology, but because it’ll actually make your marketing dollars go further. When you market to someone in your sphere (invite them to an event, send them a piece of content, etc.), those efforts will be amplified as they go out and interact with people in their own sphere.

4. See what tools you already have

We know… you like to pick and choose your own tools. However, you end up training yourself and don’t have any integration between those tools. Consider the marketing tools your brokerage already offers you. You might be surprised at the tools you have at your fingertips that you never even knew about. They were hand selected for a reason, and you’re more likely to have access to resources and support if those tools are offered by your brokerage.

5. Reach the masses where it matters

Market to your audience in groups. For example, host casual community events, where you can connect with a large number of people in one fell swoop. This will keep your costs down and enable you to grow your sphere, all while positioning you as the real estate expert in your area.

If you’re looking to cast a wider net, try marketing on social media. Meet consumers where they already are. Get in the rhythm of advertising each new listing you win, then promote your business when you’re in need of some new leads. On social media, you can reach a massive audience with just a little spend.

For example, you might spend $79 to reach 3,000-4,000 people (depending on your audience and geographic area) on Facebook. Reaching that same audience with postcards would be very costly (think 10-20x the cost).

Then, the more you decide to spend, the wider net you cast – it’s that simple. Make sure you report back to your clients, that’s where the real value is. It’s an inexpensive way to exceed their expectations and show them you went above and beyond.

In The News May 1, 2018

RESO Innovation Winners, Top Volunteers Honored at Spring Tech Summit

CLICK HERE TO READ THE FULL ARTICLE  DENVER, May 1, 2018 /PRNewswire/ — At its sold-out Spring Technology Summit in Denver this week, Real Estate Standards Organization, or RESO, showcased the two winners of its Innovation Competition and honored more two dozen of its members and leaders. Being held at the Curtis hotel April 24-26, the real estate tech summit has attracted more than 275 real estate technology leaders from real estate brokerages, Multiple Listing Services (MLSs) and technology firms gathering to plan the next generation of data standards that will continue to streamline real estate transactions globally.